Accessibility Statement
Last updated: April 23, 2026
Our Commitment
Mountain Storage is committed to making our website usable by the widest possible audience, including people with disabilities. We believe storage should be easy to rent and easy to manage for everyone, and that starts with a website anyone can use.
The Standard We Target
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are the international standard for making web content more accessible to people with auditory, cognitive, neurological, physical, speech, and visual disabilities.
Accessibility is an ongoing effort, not a one-time project. We do not claim perfect conformance. Parts of our site may not yet fully meet the standard, and we are working to close those gaps.
What We’ve Done
The current Mountain Storage website has been built with accessibility in mind, including:
- Semantic HTML structure with clear headings, landmarks, and labels
- A “Skip to main content” link on every page for keyboard and screen-reader users
- Alternative text on informative images
- Accessible form labels and required-field indicators on the contact form
- Visible keyboard focus states for interactive elements
- Color contrast intended to meet WCAG AA for body text and primary UI
- ARIA attributes where they improve the experience for assistive technology
Third-Party Content
Some features on our site are provided by third parties and may not fully meet the same accessibility standards. These include our live chat widget (tawk.to), the WebSelfStorage reservation flow, and the StorageAffiliatePayments.com payment portal. If you encounter a barrier when using any of these features, please contact us using the information below and we will work with you to complete your request by another means.
Report an Accessibility Barrier
If you have trouble using any part of this website, or if you have accessibility feedback, please contact us. We treat accessibility issues seriously and will respond as quickly as we can.
Mountain Storage
6422 Central Ave
Hot Springs, AR 71913
Phone: (501) 520-1600
Email: manager@themountainstorage.com
When contacting us, please let us know:
- The page or feature where you ran into the problem
- What you were trying to do
- The device, browser, and any assistive technology you were using, if you’re comfortable sharing that
If you can’t complete a task online, we’re happy to help you by phone or in person at our office during open hours.
Alternative Ways to Reserve, Pay, or Ask Questions
Every action available on this website can also be completed by phone or in person:
- Reserve a unit: call (501) 520-1600 or visit us at 6422 Central Ave, Hot Springs, AR.
- Pay a bill: call the number above or pay in person at the office.
- Ask a question: call, email, or stop by during office hours.
Office Hours
Mon, Thu–Sat: 8:30 AM – 6:00 PM
Tue–Wed: 10:00 AM – 2:00 PM
Sun: 10:00 AM – 4:00 PM
Gate access: 24 hours for existing tenants
Disclaimer
Mountain Storage makes reasonable efforts to maintain an accessible website but does not warrant or guarantee that all content meets every applicable standard at all times. Some legacy content, third-party integrations, or user-generated content may not fully conform. We welcome feedback and will address reported issues as quickly as practicable.